Your Support Request
All fields in the following table must be completed in English.
Contact Person
*
Email
*
Company Name
Contact Number
*
Country/Region/Area Code
*
Italy (+39)
Spain (+34)
Greece (+30)
Hungary (+36)
Poland (+48)
Turkey( +90)
Ukraine (+380)
India (+91)
Thailand (+66)
Philippines (+63)
Indonesia (+62)
Vietnam (+84)
Malaysia (+60)
US (+1)
Canada (+1)
Mexico (+52)
Brazil (+55)
Colombia（+57）
Argentina（+54）
Saudi Arabia（ +966）
UAE（+971）
Australia（+61）
Portugal（+351）
Finland（+358）
Bulgaria（+359）
Romania（+40）
Czech Republic（+420）
Slovakia（+421）
Serbia（+381）
Latvia（+371）
Russia（+7）
Tunisia（+216）
Morocco（ +212）
Egypt (+20)
Libya (+218)
Algeria (+213)
Other（Please enter your country/region in the next question）
Please fill in this question if you selected Other in the previous question.
Device Model
*
IAS-3120 Series
IAS-5100 Series
IAS-6100 Series
IAS-OLIVE Series
IAS-7000 Series
IAS-PAT Series
Other
Purchase Method
*
Direct Purchase
Through Agent
Agent Name（Please fill out in English.）
Purchase Date(Year)
*
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
Purchase Date(Month)
*
1
2
3
4
5
6
7
8
9
10
11
12
Under Warranty
*
Yes
No
Unknown
Issue Type
*
1. Hardware Issue / Hardware and Accessories
2. Software Issue / Software
3. Calibration Issue / Calibration
4. Purchase Spare Parts / Purchase Spare Parts and Accessories
5. Additional Calibrations / Purchase Additional Calibrations
6. Other Issue / Unable to Identify
Issue Description
*
Submit